Plus, the backpack is of good quality and the embroidered name was really niceexcellent quality, beautiful monogram, amazing customer service. Please leave the initial, name/text or three letter monogram exactly how you would like it embroidered on your item and the desired thread color. If you need help on the monogram order, be sure to refer to the guide pictured above. Please make sure your address is up to date.We pride ourselves on quick turnaround. Other information please be aware that while i do my best to photograph the colors true-to-life, all monitors display colors differently, please allow some variation between what you see on your screen and what you see in real life. Custom/personalized orders are not returnable, refundable or exchangeable due to their personalized nature that said, please double and triple check that your monogram is in the exact order you want it in.